1.How long does shipping take? Please allow 5-12 business days for wholesale packages to be shipped. Please allow 3 days for payment processing. PLEASE NOTE THAT WEEKENDS DO NOT COUNT AS BUSINESS DAYS AND ORDER PROCESSING DAYS! Please note that any orders that are paid with E-Checks can take up to 5 days to clear. We will not ship and process orders until after the e-check has cleared. ALL ORDERS REQUIRE A SIGNATURE UPON DELIVERY. Wholesale orders CAN NOT be shipped to PO BOXES!
2. How do I know I will get my package safely and securely? All wholesale order MUST be signed for when delivered. If no one is at the delivered address, a note will be left at the address and the package will be left at your nearest USPS office. You will have 15 days to retrieve the package. If it is not retrieved in 15 days it will be mailed back to us and you are responsible for repaying the postal fees. ALL ORDERS REQUIRE A SIGNATURE UPON DELIVERY. Whoever signs for the package at the address, is responsible for the package.
3. How can I contact you in regards to my order, or any questions or concerns I may have? Our email is open 24hours a day. But please allow 24 hours for a response.
4.What kind of hair can be purchased through the wholesale program? Our Malaysian Body Wave, Indian Loose Wave, Indian Straight, Deep wave, and curly textures. What lengths do we have a choice from? Lengths 12" - 30"
NOTE: YOU MAY CHOOSE ANY LENGTH AND TEXTURE WHEN PURCHASING YOUR WHOLESALE ORDERS. Lengths and textures can be chosen after wholesale orders have been placed. An email will be sent to you, and from there you must verify the lengths and textures you would like with your order.